BEFORE WE BEGIN...

This Cookie Policy provides information about our use of cookies and similar devices installed on our customers' and users' devices. In some cases, cookie usage may involve the processing of personal data. Therefore, we recommend reviewing our Privacy Policy, accessible on our Platform, for information about how we process personal data, how to exercise your rights, or the terminology we use to refer to our Platform (Website, App, or Physical Stores).

COOKIE INFORMATION

1. What is a Cookie?

A Cookie is a small text file that a website, app, or other platform stores on your computer, tablet, smartphone, or similar device, containing information about your browsing or usage—like a tag identifying your device. Cookies are essential for facilitating navigation and understanding how users interact with platforms to improve them. They are also useful for delivering personalized advertising and other purposes detailed below. Cookies do not harm your computer or device.

When we say "Cookies," we also refer to similar technologies for installing and/or collecting information on or about your device (such as flash cookies, web beacons/bugs, pixels, HTML5 local storage, and SDK technologies for apps). The term "Cookies" also applies to fingerprinting techniques—methods of combining information that help identify your device. Sometimes these technologies work alongside cookies to collect and store information, either to provide certain Platform functionalities/services or to display advertising on third-party platforms based on your browsing.

This explanation provides a general overview of Cookies for informational purposes. The specific Cookies we use are detailed in the cookie settings panel accessible on our Platform.

2. What Types of Cookies Exist?

Please review this section for an overview of Cookie types used online.

By ownership:

a. First-party Cookies: Sent to the user's device from equipment/domains managed by the publisher providing the requested platform/service.

b. Third-party Cookies: Sent to the user's device from equipment/domains managed by external entities processing data obtained through Cookies.

By purpose:

a. Strictly Necessary (Technical) Cookies: Enable website/platform navigation and use of features (e.g., traffic control, session/data identification, restricted access, shopping cart retention, payment processing, fraud prevention, security elements, event registration, media storage, dynamic content, or social sharing). These download by default as they are essential for platform functionality.

b. Functionality/Personalization Cookies: Remember user preferences (e.g., language, search results display, regional adaptations) to differentiate their experience. Rejecting these may slow performance or yield mismatched recommendations.

c. Analytics Cookies: Quantify user numbers, visited sections, and interactions for statistical analysis to improve services based on usage data.

d. Behavioral Advertising Cookies: Store user behavior data from browsing habits to create profiles for targeted ad management, including ad spaces managed by the publisher or third parties.

3. How Do We Use Cookies on Our Platform?

Cookies are essential to our Platform's operation, aiming to enhance your browsing experience (e.g., remembering language/country preferences). We continuously improve services using Cookies and may deliver personalized ads based on browsing habits.

Collected data helps us estimate statistics (visits, popular sections, duration) and adapt the Platform to individual interests/search efficiency. We may use Cookies to display ads via our Platform, third parties, or other channels based on browsing history (e.g., viewed products/sections).

We never store sensitive data (passwords, credit/debit card details) in Cookies.

4. How Can I Manage Cookies on This Platform?

Our Platform's cookie settings panel provides full details on Cookies used (purpose, duration, management). You can enable/disable non-essential Cookies there.

Disabling Cookies triggers browser deletion where possible; otherwise, we block them. We never use rejected Cookies and strive to remove them (note some deletion mechanisms depend on third parties).

Alternatively, disable Cookies in your browser (including previously accepted third-party Cookies). Instructions for major browsers:

• Google Chrome
• Internet Explorer
• Mozilla Firefox
• Safari

This can be done anytime.

Note: Cookie settings/rejection apply per browser. To sync preferences across devices, repeat the setup.

For behavioral advertising opt-outs, some third parties participate in self-regulatory programs:

• Network Advertising Initiative (NAI)
• Google Analytics
• Meta

5. Who Uses Cookie-Stored Information?

Cookie data on our Platform is used solely by us, except "third-party Cookies" (Section 2), managed by external entities to enhance services/user experience. See our cookie settings panel for details.

For data processing with third parties/international transfers, review our [Privacy Policy] and third-party privacy policies:

• Google Business Safety Site
• Microsoft
• Meta
• Pinterest

COOKIES USED ON THIS WEBSITE

KAREN ENGLISH HUB uses:

Google Analytics: A web analytics service (first-party, session, analytics Cookies) measuring site navigation. It collects:

• Visitor counts, page views, visit frequency/duration
• Browser/device type, service provider, language, approximate location (via truncated IP)

Google anonymizes IPs and does not combine them with other data unless legally required.

JSESSIONID: A technical Cookie storing a unique session ID for navigation functionality.

show_cookies: A first-party technical session Cookie managing user consent, hiding the cookie banner for accepted users.

ACCEPTING THIS POLICY

Clicking "I Understand" confirms your consent to Cookie usage.

MODIFYING COOKIE SETTINGS

Restrict/block/delete Cookies via your browser's "Help" function (steps vary by browser).

KAREN ENGLISH HUB is the trade name of an online business specializing in online education in Spain.

To comply with Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), we provide the following information:

• Trade Name: KAREN ENGLISH HUB
• Owner: KAIWEN WU
• Address: Calle Repartidor, 37, Esc A P02-3, Barcelona, 08023, Spain
• Tax ID (NIF): Y8815061A
• Email: karenwu0197@gmail.com
• Website: https://www.karenenglishhub.com/

Purpose

The provider, as the website operator, provides this document to comply with obligations under Law 34/2002 (LSSI-CE) and to inform users about the terms of use of this website.

By accessing this site, users agree to strictly adhere to these terms and all applicable laws. The provider reserves the right to modify website content without prior notice, with updates published here deemed sufficient.

Liability

The provider disclaims liability for:

• Information altered or posted by third parties.
• Temporary cookies (small data files sent to users' devices) used solely for site functionality. These expire after the session and never collect personal data.
• Third-party content linked from this site. While we cannot control external content, we will promptly remove links to illegal or harmful material and notify authorities.
• User-generated content (e.g., forums, blogs, social media). However, per Articles 11 and 16 of LSSI-CE, we cooperate with authorities to block content violating national/international laws, third-party rights, or public morals. Report such content immediately to the site administrator.

This website is maintained for 24/7 operation, though outages may occur due to programming errors, force majeure, natural disasters, strikes, etc.

Intellectual & Industrial Property

All website content—including code, designs, logos, text, and graphics—is the provider's property or licensed. Unauthorized reproduction, distribution, or commercialization is prohibited and constitutes a serious breach of intellectual/industrial property rights.

Third-party content (e.g., logos, text) belongs to its respective owners. The provider does not endorse such content unless explicitly stated. Direct linking to specific pages (vs. the homepage) is not authorized.

To report intellectual property violations, contact us via email.

User Obligations

Accuracy: Users must provide truthful, updated information via forms. Falsified data is the user's sole responsibility.

Minors: Minors require parental consent to use services. Parents/guardians must implement filters to restrict inappropriate content.

Proper Use: Users agree not to:

• Violate fundamental rights or laws.
• Promote illegal, discriminatory, or harmful acts.
• Damage the provider's reputation or third-party rights.
• Post misleading or unlawful advertising.

Governing Law & Jurisdiction

Spanish law applies to all disputes related to this website. Parties submit to the courts of Barcelona for resolution.

SECTION 0 – INTRODUCTION

This document (together with all referenced materials) establishes the terms governing the use of this website (https://www.karenenglishhub.com/) and the purchase of products thereon (hereinafter, the "Terms"), regardless of the digital platform, medium, or device used for access. Please read these Terms and our Privacy and Cookies Policy carefully before using this website. By accessing this website or placing an order, you agree to be bound by these Terms and our Privacy and Cookies Policy. If you do not accept all Terms and the Privacy Policy, you must not use this website.

For inquiries regarding these Terms or the Privacy Policy, contact us through our designated channels.

SECTION 1 – GENERAL INFORMATION

This website (hereinafter, the "Site") is operated by KAIWEN WU (Tax ID: Y8815061A), with registered office at Calle Repartidor, 37, Esc A P02-3, Barcelona, 08023, Spain. By using our Site or purchasing from us, you accept these terms and conditions.

SECTION 2 – USER REQUIREMENTS

By using this Site, you affirm that you are of legal age in your jurisdiction or have authorized any minor dependents to use it under your supervision. You may not use our products for illegal purposes.

SECTION 3 – YOUR DATA AND SITE VISITS

Personal data provided to us will be processed in accordance with our Privacy and Cookies Policy. By using this Site, you consent to such processing and confirm that all information provided is accurate.

SECTION 4 – SITE USAGE

When using this Site or placing orders, you agree to:

• Use the Site solely for lawful inquiries or orders.
• Refrain from false or fraudulent orders (we reserve the right to cancel such orders and report them to authorities).
• Provide accurate contact details (email, address, etc.), permitting us to contact you as needed (see Privacy Policy).
• Understand that incomplete information may prevent order processing.
• Accept that we may restrict access or terminate accounts for violations of these Terms or applicable laws.
• Confirm you are at least 18 years old and legally capable of entering contracts.

SECTION 5 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. Non-credit card data may be transmitted unencrypted across networks.

SECTION 6 – SERVICES AND PRICING

Product prices may change without notice. We may modify or discontinue services at any time.

SECTION 7 – SERVICE AVAILABILITY

Certain products/services may be available exclusively online with limited quantities. We reserve the right to restrict sales by region or user.

SECTION 8 – SERVICE CONTRACTING

To contract services, contact us directly at karenwu0197@gmail.com. A confirmation email will be sent upon agreement. No physical delivery is required for service provision.

SECTION 9 – DELIVERY AND TRANSPORT

No physical delivery is involved, as services are rendered electronically or in-person per client agreement. After payment confirmation, you will receive an email. If no response within 3 days, contact us at karenwu0197@gmail.com.

SECTION 10 – DELIVERY IMPOSSIBILITY

Not applicable (no physical delivery). Services are delivered electronically or in-person as prearranged.

SECTION 11 – RIGHT OF WITHDRAWAL & REFUNDS

For customized services, refunds are excluded once work begins, except for material defects attributable to us. Under applicable law, the right of withdrawal expires once service execution starts with the client's explicit consent.

For complaints, contact karenwu0197@gmail.com.

SECTION 12 – VAT AND INVOICING

Per Article 68 of Spanish VAT Law (37/1992), deliveries to mainland Spain (excluding Canary Islands, Ceuta, and Melilla) are subject to Spanish VAT at the prevailing rate. Orders to Canary Islands/Ceuta/Melilla are VAT-exempt but may incur local taxes.

Electronic invoices are issued by default. Paper invoices are available upon request (free of charge) via customer service.

SECTION 13 – WARRANTIES

As a consumer, you are entitled to free remedies for non-conforming goods. We provide legally mandated warranties (up to 1 year post-delivery). Products are deemed conforming if they:

• Match the description on our Site.
• Are fit for their intended purpose.
• Exhibit standard quality/performance for their type.

Report non-conformities via our contact channels. Statutory rights remain unaffected.

SECTION 14 – LIABILITY

We do not guarantee uninterrupted or error-free service. We are not liable for direct/indirect damages arising from service use.

SECTION 15 – INTELLECTUAL PROPERTY

All copyrights, trademarks, and intellectual property rights for Site materials/content belong to us or our licensors. Unauthorized use is prohibited, except for copying order/contact details.

SECTION 16 – VIRUSES & CYBERATTACKS

You must not:

• Introduce harmful materials (e.g., viruses, trojans).
• Attempt unauthorized access to our systems.
• Launch denial-of-service attacks.

Violations will result in access termination and may be reported to authorities. We are not liable for damages from cyber incidents affecting your devices.

SECTION 17 – EXTERNAL LINKS

Third-party links on our Site are for informational purposes only. We disclaim responsibility for content on external sites.

SECTION 18 – WRITTEN COMMUNICATIONS

Applicable law requires certain communications to be in writing. By using this Site, you agree to receive electronic communications (emails/Site notices). These satisfy legal "written" requirements without affecting your statutory rights.

SECTION 19 – ASSIGNMENT

The contract binds you, us, and our respective successors. You may not transfer rights/obligations without our prior written consent. We may assign or subcontract obligations without affecting your consumer rights.

SECTION 20 – FORCE MAJEURE

We are not liable for non-performance due to unforeseeable events beyond our control ("Force Majeure"), including:

• Strikes, lockouts.
• Civil unrest, terrorism, war.
• Natural disasters (fire, flood, earthquake).
• Transport/telecommunications failures.
• Government actions.

Obligations are suspended during Force Majeure, with timelines extended accordingly. We will endeavor to mitigate such events.

SECTION 21 – ENTIRE AGREEMENT

These Terms (including referenced documents) constitute the full agreement between you and us, superseding prior verbal/written agreements. Neither party may rely on pre-contractual statements unless fraudulently made.

SECTION 22 – TERM MODIFICATIONS

We may update these Terms by posting changes on our Site. Changes apply prospectively. Continued Site use post-update constitutes acceptance. Regularly review this page for updates.

SECTION 23 – GOVERNING LAW & JURISDICTION

Site use and product purchases are governed by Spanish law. Disputes will be resolved in Spanish courts (non-exclusive jurisdiction for consumers). Consumer rights under local law remain unaffected.

SECTION 24 – FEEDBACK & COMPLAINTS

Submit feedback, complaints, or claims to karenwu0197@gmail.com. We will respond within legal timelines and provide a tracking ID for complaints.

As an EU consumer, you may pursue alternative dispute resolution via http://ec.europa.eu/consumers/odr/.

SECTION 25 – CONTACT

For any inquiries regarding these Terms and Conditions, please direct your correspondence to the following email address: karenwu0197@gmail.com.

Basic Information on Data Protection

Data Controller
Trade Name: KAREN ENGLISH HUB
Owner: KAIWEN WU
Website: https://www.karenenglishhub.com/

Main Purposes of Processing
• Manage your registration as a user on our platforms.
• Process purchases of products and/or services.
• Send commercial communications.
• Respond to inquiries submitted through the blog.

Primary Legal Bases for Processing
• Performance of a contract.
• Consent.
• Legitimate interest.
• Compliance with legal obligations.

Main Data Recipients
• Pharmaceutical establishments.
• Banks and financial institutions.
• Law enforcement agencies.
• Service providers.

International data transfers are anticipated.

Your Rights
You have the right to access, rectify, erase, object to processing, and request data portability. You may also object to processing based on legitimate interest by citing your particular situation.

Data Sources
• Provided directly by you.
• Obtained through browsing behavior.

We invite you to read our full Privacy and Cookies Policy below for detailed information on how we process your personal data and your associated rights.

BEFORE YOU BEGIN...

• This Privacy Policy applies to all personal data processing of our customers and users, regardless of the channel (online or in-person) used to interact with us.
• For information on cookies and similar tracking technologies, please refer to our Cookie Policy.
• We ensure transparency regarding our data processing activities so you understand:
  • How your data is used.
  • Your rights concerning your data.
• Key terms:
  • "Platform" refers to any digital or in-person channel used to interact with us, primarily our Website.

1. Who is the Data Controller?

The data controllers are:
Owner: KAIWEN WU
Address: Calle Repartidor, 37, Esc A P02-3, Barcelona, 08023, Spain
Tax ID (NIF): Y8815061A
Data Protection Officer (DPO) Email: karenwu0197@gmail.com
Website: https://www.karenenglishhub.com

2. For What Purposes Do We Process Your Personal Data?

Depending on the products, services, or features you use, we may process:

• Identifying data (e.g., name, surname, image, language, country, contact details).
• Connection, geolocation, and browsing data (e.g., device ID, advertising ID).
• Preferences data.

Specific Purposes:

• Manage your user registration (verification required via username/password).
• Process orders, billing, and shipments.
• Send periodic marketing communications (email, postal, SMS) unless you opt out.
• Generate anonymized statistical reports on user activity.
• Develop commercial profiles for targeted advertising (unless you object).
• Comply with legal obligations.

Mandatory fields will be marked; refusal to provide such data may limit access to services.

3. Legal Bases for Processing

• User registration: Consent.
• Order processing: Contract performance.
• Inquiries: Resolution of requests.
• Marketing & profiling: Legitimate interest (you may object).
• Legal compliance: Applicable regulations.

Consents are independent and may be withdrawn selectively.

4. Your Rights

You may exercise your rights (free of charge) by contacting us at the above address/email, including:

• Withdraw consent.
• Access, rectify, or erase data.
• Restrict processing.
• Object to processing (including profiling).
• Request data portability.
• Lodge complaints with the Spanish Data Protection Agency (AEPD): www.aepd.es.

Include a copy of your ID for verification.

5. Data Retention Periods

Purpose	Retention Period
User registration	Until account deletion.
Order processing	Until transaction completion (including returns/claims).
Marketing	Until unsubscription or consent withdrawal.
Promotions	6 months post-campaign.
Legal obligations	As required by law.

Data may be retained longer if needed for legal claims.

6. How to Exercise Your Rights

Email karenwu0197@gmail.com with your request and proof of ID. Registered users may also update data via their account.

Key Rights:

• Access/rectification: Update data via your account or request changes.
• Erasure: Request deletion when data is no longer necessary.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Opt out of processing based on legitimate interest.

7. Policy Updates

We will notify you of significant changes via the Platform (e.g., banner, email). Minor updates will be posted on our Website.

Contact:
For questions or to exercise your rights, email karenwu0197@gmail.com or visit www.karenenglishhub.com.