SECTION 0 – INTRODUCTION
This document (together with all referenced materials) establishes the terms governing the use of this website (https://www.karenenglishhub.com/) and the purchase of products thereon (hereinafter, the "Terms"), regardless of the digital platform, medium, or device used for access. Please read these Terms and our Privacy and Cookies Policy carefully before using this website. By accessing this website or placing an order, you agree to be bound by these Terms and our Privacy and Cookies Policy. If you do not accept all Terms and the Privacy Policy, you must not use this website.
For inquiries regarding these Terms or the Privacy Policy, contact us through our designated channels.
SECTION 1 – GENERAL INFORMATION
This website (hereinafter, the "Site") is operated by KAIWEN WU (Tax ID: Y8815061A), with registered office at Calle Repartidor, 37, Esc A P02-3, Barcelona, 08023, Spain. By using our Site or purchasing from us, you accept these terms and conditions.
SECTION 2 – USER REQUIREMENTS
By using this Site, you affirm that you are of legal age in your jurisdiction or have authorized any minor dependents to use it under your supervision. You may not use our products for illegal purposes.
SECTION 3 – YOUR DATA AND SITE VISITS
Personal data provided to us will be processed in accordance with our Privacy and Cookies Policy. By using this Site, you consent to such processing and confirm that all information provided is accurate.
SECTION 4 – SITE USAGE
When using this Site or placing orders, you agree to:
- Use the Site solely for lawful inquiries or orders.
- Refrain from false or fraudulent orders (we reserve the right to cancel such orders and report them to authorities).
- Provide accurate contact details (email, address, etc.), permitting us to contact you as needed (see Privacy Policy).
- Understand that incomplete information may prevent order processing.
- Accept that we may restrict access or terminate accounts for violations of these Terms or applicable laws.
- Confirm you are at least 18 years old and legally capable of entering contracts.
SECTION 5 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time. Non-credit card data may be transmitted unencrypted across networks.
SECTION 6 – SERVICES AND PRICING
Product prices may change without notice. We may modify or discontinue services at any time.
SECTION 7 – SERVICE AVAILABILITY
Certain products/services may be available exclusively online with limited quantities. We reserve the right to restrict sales by region or user.
SECTION 8 – SERVICE CONTRACTING
To contract services, contact us directly at karenwu0197@gmail.com. A confirmation email will be sent upon agreement. No physical delivery is required for service provision.
SECTION 9 – DELIVERY AND TRANSPORT
No physical delivery is involved, as services are rendered electronically or in-person per client agreement. After payment confirmation, you will receive an email. If no response within 3 days, contact us at karenwu0197@gmail.com.
SECTION 10 – DELIVERY IMPOSSIBILITY
Not applicable (no physical delivery). Services are delivered electronically or in-person as prearranged.
SECTION 11 – RIGHT OF WITHDRAWAL & REFUNDS
For customized services, refunds are excluded once work begins, except for material defects attributable to us. Under applicable law, the right of withdrawal expires once service execution starts with the client's explicit consent.
For complaints, contact karenwu0197@gmail.com.
SECTION 12 – VAT AND INVOICING
Per Article 68 of Spanish VAT Law (37/1992), deliveries to mainland Spain (excluding Canary Islands, Ceuta, and Melilla) are subject to Spanish VAT at the prevailing rate. Orders to Canary Islands/Ceuta/Melilla are VAT-exempt but may incur local taxes.
Electronic invoices are issued by default. Paper invoices are available upon request (free of charge) via customer service.
SECTION 13 – WARRANTIES
As a consumer, you are entitled to free remedies for non-conforming goods. We provide legally mandated warranties (up to 1 year post-delivery). Products are deemed conforming if they:
- Match the description on our Site.
- Are fit for their intended purpose.
- Exhibit standard quality/performance for their type.
Report non-conformities via our contact channels. Statutory rights remain unaffected.
SECTION 14 – LIABILITY
We do not guarantee uninterrupted or error-free service. We are not liable for direct/indirect damages arising from service use.
SECTION 15 – INTELLECTUAL PROPERTY
All copyrights, trademarks, and intellectual property rights for Site materials/content belong to us or our licensors. Unauthorized use is prohibited, except for copying order/contact details.
SECTION 16 – VIRUSES & CYBERATTACKS
You must not:
- Introduce harmful materials (e.g., viruses, trojans).
- Attempt unauthorized access to our systems.
- Launch denial-of-service attacks.
Violations will result in access termination and may be reported to authorities. We are not liable for damages from cyber incidents affecting your devices.
SECTION 17 – EXTERNAL LINKS
Third-party links on our Site are for informational purposes only. We disclaim responsibility for content on external sites.
SECTION 18 – WRITTEN COMMUNICATIONS
Applicable law requires certain communications to be in writing. By using this Site, you agree to receive electronic communications (emails/Site notices). These satisfy legal "written" requirements without affecting your statutory rights.
SECTION 19 – ASSIGNMENT
The contract binds you, us, and our respective successors. You may not transfer rights/obligations without our prior written consent. We may assign or subcontract obligations without affecting your consumer rights.
SECTION 20 – FORCE MAJEURE
We are not liable for non-performance due to unforeseeable events beyond our control ("Force Majeure"), including:
- Strikes, lockouts.
- Civil unrest, terrorism, war.
- Natural disasters (fire, flood, earthquake).
- Transport/telecommunications failures.
- Government actions.
Obligations are suspended during Force Majeure, with timelines extended accordingly. We will endeavor to mitigate such events.
SECTION 21 – ENTIRE AGREEMENT
These Terms (including referenced documents) constitute the full agreement between you and us, superseding prior verbal/written agreements. Neither party may rely on pre-contractual statements unless fraudulently made.
SECTION 22 – TERM MODIFICATIONS
We may update these Terms by posting changes on our Site. Changes apply prospectively. Continued Site use post-update constitutes acceptance. Regularly review this page for updates.
SECTION 23 – GOVERNING LAW & JURISDICTION
Site use and product purchases are governed by Spanish law. Disputes will be resolved in Spanish courts (non-exclusive jurisdiction for consumers). Consumer rights under local law remain unaffected.
SECTION 24 – FEEDBACK & COMPLAINTS
Submit feedback, complaints, or claims to karenwu0197@gmail.com. We will respond within legal timelines and provide a tracking ID for complaints.
As an EU consumer, you may pursue alternative dispute resolution via http://ec.europa.eu/consumers/odr/.
SECTION 25 – CONTACT
For any inquiries regarding these Terms and Conditions, please direct your correspondence to the following email address: karenwu0197@gmail.com.
